jililuck Privacy Policy
At jililuck, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a jililuck player based in the Philippines.
Your Data, Our Responsibility
Here is a quick overview of the core privacy commitments jililuck makes to every player. Full details are in the policy sections below.
Encrypted & Secure
All data transmitted between your device and jililuck is protected using industry-standard TLS encryption. Sensitive account and payment data is stored using AES-256 encryption at rest, ensuring your information stays private at every step.
No Data Selling
jililuck does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, comply with Philippine regulations, and improve your experience on the Platform.
Your Rights Under NPC
As a Filipino player, you are protected by the Data Privacy Act of 2012 (Republic Act 10173) and the National Privacy Commission (NPC). jililuck honors your rights to access, correct, object to, and erase your personal data upon valid request.
Transparent Cookie Use
jililuck uses cookies strictly for session management, security, and Platform performance. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings without affecting core Platform functionality.
Defined Retention Periods
jililuck retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by Philippine law. Account data is retained for a minimum of five (5) years following account closure to satisfy PAGCOR and AMLC regulatory requirements.
Marketing Opt-Out
Receiving jililuck promotional emails and SMS notifications is always optional. You can withdraw your marketing consent at any time through your account settings or by contacting our support team — no questions asked, no impact on your ability to play.
1 Introduction
This Privacy Policy ("Policy") describes how jililuck ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access or use the jililuck online gaming platform located at jililuck.one (the "Platform").
jililuck is committed to protecting your privacy in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We also operate within the regulatory framework established by PAGCOR for licensed online gaming operators in the Philippines.
By registering an account on jililuck, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, please do not use the jililuck Platform.
Quick note: This Policy applies to all jililuck players across the Philippines — whether you're playing from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the country. The same data protections apply to everyone.
2 Data We Collect
jililuck collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We collect data in three primary ways: information you provide directly, information generated automatically through your use of the Platform, and information received from third parties.
2.1 Information You Provide Directly
- Registration Data: Full name, date of birth, email address, mobile number, and chosen username when you create your jililuck account.
- Identity Verification (KYC) Data: Government-issued ID documents such as Philippine passport, driver's license, SSS ID, PhilHealth card, UMID, or Postal ID — including the document number, expiry date, and a photograph or scan of the document.
- Financial Data: Payment method details including GCash account number, PayMaya account number, BPI, BDO, or Metrobank account details as required to process deposits and withdrawals. We do not store full card numbers or full bank account credentials on our servers.
- Communications Data: Messages, emails, and chat transcripts you send to jililuck support, including any attachments or screenshots you provide.
- Responsible Gaming Data: Deposit limits, session limits, cooling-off periods, and self-exclusion preferences you set on your account.
2.2 Automatically Collected Data
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, games played, session duration, bet amounts, game outcomes, and navigation patterns within the Platform.
- Transaction Data: A complete record of all deposits, withdrawals, bonus claims, and wagers placed on your jililuck account.
- Cookie Data: Session tokens, authentication cookies, and performance analytics data as described in Section 6 of this Policy.
2.3 Data from Third Parties
- Payment Processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank to verify deposit and withdrawal status.
- Identity Verification Providers: Results of automated KYC checks performed by licensed identity verification service providers.
- Fraud Prevention Services: Risk scores and fraud signals from third-party fraud detection providers used to protect the integrity of the Platform.
- Regulatory Authorities: Information shared with us by PAGCOR or AMLC in connection with regulatory compliance obligations.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, government ID | KYC verification, age check (21+), account security |
| Contact | Email, mobile number | Account communications, support, notifications |
| Financial | GCash/PayMaya number, bank details | Deposit & withdrawal processing, AML compliance |
| Technical | IP address, device ID, browser | Security, fraud prevention, Platform optimization |
| Gameplay | Bets, game history, session logs | Fair play monitoring, dispute resolution, reporting |
| Marketing | Promotion preferences, opt-in status | Sending relevant offers (with your consent only) |
3 How We Use Your Data
jililuck uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your explicit consent.
- Account Management: Creating, maintaining, and securing your jililuck account, including processing your registration, verifying your identity, and managing your login credentials.
- Service Delivery: Enabling you to play games, place wagers, claim bonuses, and access all features of the jililuck Platform.
- Payment Processing: Processing deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank) and maintaining accurate financial records of all transactions.
- Legal & Regulatory Compliance: Fulfilling our obligations under Philippine law, including KYC verification, AML transaction monitoring, PAGCOR reporting requirements, and responding to lawful requests from government authorities including AMLC.
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
- Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance through the jililuck support team.
- Platform Improvement: Analyzing aggregated usage data to improve game performance, Platform stability, and the overall player experience.
- Marketing Communications: Sending you promotional offers, bonus notifications, and news about jililuck — but only where you have given your explicit consent to receive such communications. You can withdraw this consent at any time.
4 Legal Basis for Processing
Under the Data Privacy Act of 2012 and NPC regulations, jililuck processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your jililuck account, process transactions, and deliver gaming services.
- Legal Obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
- Legitimate Interests: Processing necessary for jililuck's legitimate business interests, including fraud prevention, Platform security, and improving our services — provided these interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Withdrawing Consent: Withdrawing your marketing consent will not affect your ability to use the jililuck Platform or access any of its features. It simply means you will stop receiving promotional communications from us.
5 Data Sharing & Disclosure
jililuck does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment Service Providers: We share necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank solely to process your deposit and withdrawal transactions.
- Identity Verification Providers: We share KYC documents with licensed identity verification partners to complete mandatory age and identity checks. These providers are contractually bound to process your data only for verification purposes.
- Game Software Providers: Certain gameplay data (such as session identifiers and bet records) is shared with our licensed game software providers to deliver game content and resolve technical disputes. These providers do not receive your identity or financial data.
- Fraud Prevention & Security Partners: We share technical data (IP addresses, device fingerprints, transaction patterns) with fraud detection service providers to protect the Platform and all players from fraudulent activity.
- Regulatory & Law Enforcement Authorities: We are required by Philippine law to share certain data with PAGCOR, AMLC, the NPC, and other competent authorities upon lawful request or as part of mandatory regulatory reporting. jililuck will always seek to verify the lawfulness of any such request before disclosing data.
- Professional Advisors: We may share data with our legal counsel, auditors, and accountants where strictly necessary for the provision of professional services, subject to confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of jililuck's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
All third parties with whom jililuck shares personal data are required to implement appropriate technical and organizational security measures and to process your data only in accordance with jililuck's instructions and applicable Philippine law.
6 Cookies & Tracking Technologies
jililuck uses cookies and similar tracking technologies to operate the Platform securely and efficiently. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, and enable core Platform functionality | No — required for the Platform to function |
| Security | Detect and prevent fraudulent login attempts and unauthorized account access | No — required for account security |
| Performance | Collect anonymized data on page load times and error rates to improve Platform stability | Yes — via browser settings |
| Preference | Remember your language, display, and notification preferences | Yes — via account settings or browser |
jililuck does not use third-party advertising cookies, social media tracking pixels, or behavioral profiling cookies. You can manage or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your jililuck account.
7 Data Security
jililuck implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- Transport Layer Security (TLS): All data transmitted between your device and jililuck servers is encrypted using TLS 1.2 or higher, preventing interception during transmission.
- Encryption at Rest: Sensitive personal and financial data stored on jililuck servers is encrypted using AES-256 encryption.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. jililuck staff are granted only the minimum level of data access required to perform their role, and all access is logged and audited.
- Two-Factor Authentication: jililuck supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
- Penetration Testing: jililuck's Platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities.
- Incident Response: jililuck maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.
Your role in security: While jililuck takes every reasonable measure to protect your data, you also play an important part. Use a strong, unique password for your jililuck account, enable 2FA, and never share your login credentials with anyone — including people claiming to be jililuck staff.
8 Data Retention
jililuck retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR licensing requirements, AMLA |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act (AMLA) |
| KYC Documents | Duration of account + 5 years after closure | PAGCOR KYC requirements |
| Gameplay & Bet Records | 3 years from session date | Dispute resolution, regulatory reporting |
| Support Communications | 3 years from last interaction | Legitimate interests, dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent |
When your personal data is no longer required for any of the above purposes, jililuck will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
9 Your Privacy Rights
Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights with respect to your personal data held by jililuck. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
- Right to Be Informed: You have the right to be informed about how jililuck collects and uses your personal data — which is the primary purpose of this Privacy Policy.
- Right of Access: You have the right to request a copy of the personal data jililuck holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your jililuck account settings.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jililuck's legal retention obligations under PAGCOR and AMLA requirements.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jililuck's overriding legitimate grounds.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
- Right to Lodge a Complaint: If you believe jililuck has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
jililuck will respond to all valid privacy rights requests within thirty (30) calendar days of receipt. We may request proof of identity before processing your request to ensure we do not disclose your data to an unauthorized person.
NPC Contact: The National Privacy Commission of the Philippines can be reached through their official website at privacy.gov.ph. jililuck fully cooperates with NPC investigations and inquiries.
10 Children & Minors
The jililuck Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jililuck does not knowingly collect personal data from any person under the age of 21.
jililuck employs mandatory age verification procedures during account registration and KYC review. Any account found to belong to a person under 21 years of age will be immediately closed, and any personal data collected in connection with that account will be securely deleted, except where retention is required by law.
If you are a parent or guardian and believe that a minor has registered an account on jililuck or provided us with their personal data, please contact our support team immediately. We will investigate and take appropriate action, including account closure and data deletion, as quickly as possible.
11 International Data Transfers
jililuck's primary data processing infrastructure is located within the Philippines. However, certain service providers — including game software providers and fraud detection partners — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, jililuck ensures that appropriate safeguards are in place, including:
- Contractual clauses that require the recipient to protect your data to a standard equivalent to Philippine law.
- Transfers only to jurisdictions that the NPC has recognized as providing an adequate level of data protection.
- Binding corporate rules where data is transferred within a corporate group.
jililuck will not transfer your personal data to any jurisdiction or recipient that cannot provide adequate data protection guarantees. If you have questions about specific international transfers, please contact our Data Protection Officer.
12 Changes to This Policy
jililuck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by:
- Sending a notification to the email address registered on your jililuck account.
- Displaying a prominent notice on the jililuck Platform prior to the changes taking effect.
- Updating the "Last Updated" date at the top of this Policy.
Your continued use of the jililuck Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting jililuck support.
We encourage you to review this Privacy Policy periodically to stay informed about how jililuck protects your personal data.
13 Contact & Data Protection Officer
jililuck has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:
- Support Page: jililuck Support Center
- Email: [email protected]
- FAQ: Frequently Asked Questions
Our Data Protection Officer will acknowledge your request within five (5) business days and provide a full response within thirty (30) calendar days. For complex requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy was last reviewed and updated in January 2026. By continuing to use the jililuck Platform, you confirm your acceptance of this Policy in its current form.
Your Privacy Is Protected.
Now Enjoy jililuck.
With your data secured under Philippine law and jililuck's strict privacy framework, you can focus on what matters — playing your favorite slots, live casino games, and bingo. Must be 21 or older.